Ask the user to wait 30 minutes before trying to access the file again. ![]() It’s possible that permissions for the file haven’t replicated correctly or completely. If clearing the cache doesn’t solve the problem, try the following methods. Microsoft does not guarantee the accuracy of third-party contact information. This contact information may change without notice. Microsoft provides third-party contact information to help you find additional information about this topic. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products. The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. ![]() If you don't knows who that is, see How do I find my Microsoft 365 admin?. If that doesn’t solve the problem, contact the SharePoint or OneDrive administrator for your organization. To learn how to clear the browser cache, see Edge or Chrome. If you can access the file while you browse in a privacy mode, clear your browser cache. To learn how to browse through an Incognito window, see Google Chrome. To learn how to browse through an InPrivate window, see Microsoft Edge. For example, use InPrivate mode in Microsoft Edge, or Incognito mode in Google Chrome. Use the available privacy mode of your web browser when you sign in to Microsoft 365. Your permissions to the file haven’t replicated correctly on the server.Īn issue affects your organization’s SharePoint Online services. The “403 Forbidden” error might occur because of one of the following conditions: ![]() When you try to access a file from a OneDrive or SharePoint website that another user shares with you, you receive the following error message:
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